Effective date: 01/07/2013
Last updated: 05/10/2026
Welcome to GR Phones (“we”, “our”, or “us”).
GR Phones operates phone and device repair stores in Adelaide, South Australia. This Privacy Policy explains how we collect, use, disclose, store and safeguard personal information provided to us through our website, repair bookings, in-store interactions, online services and other communication channels.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
When you book a repair, visit one of our stores, contact us, subscribe to our newsletter, communicate with our team or otherwise use our services, we may collect and process information including:
We may also collect information about how customers interact with our website and business listings where permitted by applicable law and the relevant platform’s terms.
We may use personal information for purposes including:
Where marketing communications are sent, you may opt out of receiving them at any time.
GR Phones uses its own internal software, GMB Autopilot, to help manage the Google Business Profiles associated with GR Phones stores.
Using Google’s Business Profile APIs, GMB Autopilot may access information relating to our own business profiles, including:
This information allows authorised GR Phones staff to manage our business listings, publish updates and photos, respond to customer reviews, monitor profile activity and better understand how customers find and interact with GR Phones.
GMB Autopilot is an internal business tool and is used only by authorised GR Phones staff for GR Phones’ own Google Business Profiles.
Customer review text received through our Google Business Profiles may be processed using an artificial intelligence service provider to assist us in preparing suggested responses to reviews.
AI-generated or AI-assisted responses are handled in accordance with our internal processes and may be reviewed by authorised staff before or after publication.
We do not use Google Business Profile customer information obtained through Google’s APIs to build advertising profiles or to sell customer information.
Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
Information received through Google APIs is used only for functionality directly related to managing GR Phones’ own business profiles and associated business operations.
We do not:
Access to this information is limited to authorised personnel and systems.
We do not sell or rent your personal information to third parties for their marketing purposes.
We may share information with trusted service providers where reasonably necessary to operate our business, process payments, provide technology services, manage communications or provide services requested by you.
Where service providers process information on our behalf, we take reasonable steps to ensure the information is handled appropriately and only for the relevant purpose.
We may also disclose information where required or authorised by law.
Where payments are made for our products or repair services, payment transactions may be processed by third-party payment providers.
We may receive or store information associated with the transaction, such as billing information, payment status, invoice details or transaction references. Full payment card information may be processed directly by the relevant payment provider rather than GR Phones.
We take reasonable administrative, technical and organisational precautions to protect personal information from:
Information is stored on secured systems, and access is limited to authorised staff and service providers where required.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining repair and transaction records, resolving disputes, meeting business requirements and complying with applicable legal obligations.
Information that is no longer required may be deleted, anonymised or securely disposed of where appropriate.
Depending on applicable legal requirements, you may contact us to:
For any privacy question, concern or request, please contact us at [email protected] or call 1800 86 70 80. We aim to respond within 30 days.
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may need to verify your identity before processing certain privacy requests.
If you receive promotional emails or other marketing communications from GR Phones, you may unsubscribe using the instructions provided in the communication or by contacting us.
You may continue to receive essential service-related communications concerning repairs, bookings, payments or other services you have requested.
Our website and business operations may use third-party technology and service providers, including platforms used for analytics, communications, payments, artificial intelligence and business profile management.
These providers may process information according to their own privacy policies and contractual obligations.
We take reasonable steps to use service providers that maintain appropriate privacy and security practices.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations, legal requirements or privacy practices.
When changes are made, the updated version will be published on our website and the Last updated date at the top of this policy will be revised.
If you have questions, concerns or requests regarding this Privacy Policy or how GR Phones handles personal information, please contact us:
GR Phones
610 Port Rd
Allenby Gardens SA 5009
Australia
Email: [email protected]
Additional contact: [email protected]
Phone: 1800 86 70 80
